Privacy Policy
What personal data do you collect?
We collect browsing data, IP addresses, and other information to improve your user experience. For full details, please refer to our Privacy Policy.
How do you use cookies?
Cookies are used to improve the functionality of the website and the user experience. Read more in our Privacy Policy.
Can I control my cookie preferences?
Yes, you can manage cookies through your browser settings. For more guidance, see our Privacy Policy.
Do you share my data with third parties?
Some data is shared with third parties such as Google Analytics. For more information, please read our Privacy Policy.
What rights do I have in relation to my data?
You have the right to access, modify or delete your data. Read more in our Privacy Policy.
Return Policy
How long do I have to return a product?
You have 30 days from delivery to return a product. Full details can be found in our Returns and Refunds Policy.
Who pays for return shipping?
The customer covers return shipping unless the product is defective. For more details, see our Returns and Refunds Policy.
How long does it take to get the money back?
Refunds are processed within 7 business days of receiving the product. Read more in our Returns and Refunds Policy.
What are the conditions for returning a product?
Items must be unused and in their original packaging. See our Returns and Refunds Policy for more information.
What if I receive a defective product?
We cover return shipping for defective products. See the full process in our Returns and Refunds Policy.
Shipping Policy
What are your delivery times?
Orders typically arrive within 5-8 business days, depending on location. Full details can be found in our Shipping Policy.
Do you offer free shipping?
Yes, we offer free shipping for UK orders. Additional fees may apply for international shipments. See more in our Shipping Policy.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can track your package via link: Track your Order
Can I change my delivery address?
Please contact us as soon as possible to change your address, but we cannot guarantee changes after processing. Full details can be found in our Shipping Policy.
What happens if my package cannot be delivered?
Return and reshipment costs may apply if the package cannot be delivered. See more in our Shipping Policy.
Terms and Conditions
What is "right of withdrawal"?
You can cancel your purchase within 30 days. Full details can be found in our Terms and Conditions
What if I receive a defective product?
Defective products can be returned or exchanged. Read more in our Terms and Conditions
Are the prices fixed once the order is placed?
Yes, once your order is confirmed, the prices are fixed. Read more in our Terms and Conditions
Payment Policy
What payment methods can I use?
We accept various types of payments, including Visa, Mastercard, Maestro and American Express. See the full list in our Payment Policy.
Are my payment details secure?
Yes, your payment information is encrypted and secured using industry-standard encryption. More details are available in our Payment Policy.
What happens if my payment is unsuccessful?
If your payment fails, your order will be automatically cancelled. Read more in our Payment Policy.
When will I be charged for an order?
If your card is approved, the payment amount will be reserved immediately. For more details, see our Payment Policy.
Can I change my payment method after placing an order?
No, you cannot change your payment method once your order has been processed. See our Payment Policy for more information .
We’re Just a Message Away!
Company Name: Lomanova
Email Address: info@lomanova.com
Contact Form: Contact page
Physical address: Lepelaarstraat 22,1452 XM, Ilpendam, the Netherlands
Feel free to explore our FAQ page for detailed answers to common inquiries. We are here to help you!